Assume, Train, or Test?

Recently, I have had checkers at the supermarket startle me by asking me to identify fruits and vegetables for them to ring up. I know they have codes on them, but I am dismayed that young employees can't identify an avocado or ask what kind of lettuce is a head of green cabbage.

This got me thinking of this situation as a metaphor.  Should the supermarket just assume that employees can identify produce, which seems like it would be a skill set needed to be a checker.  Or should they just train all new checkers in vegetable identification, even though a percentage doesn't need this training.  Or should they test new hires to see which ones would need the training? 

This could be applied to a lot of workplace situations.  Anyone have any ideas?


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