Assume, Train, or Test?
Recently, I have had checkers at the supermarket startle me by asking me to identify fruits and vegetables for them to ring up. I know they have codes on them, but I am dismayed that young employees can't identify an avocado or ask what kind of lettuce is a head of green cabbage.
This got me thinking of this situation as a metaphor. Should the supermarket just assume that employees can identify produce, which seems like it would be a skill set needed to be a checker. Or should they just train all new checkers in vegetable identification, even though a percentage doesn't need this training. Or should they test new hires to see which ones would need the training?
This could be applied to a lot of workplace situations. Anyone have any ideas?