› ›

Chris_Young

About

Username
Chris_Young
Joined
Visits
0
Last Active
Roles
Guest, Member

Comments

  • Thank you! Here's a long answer to your short question... There isn’t necessarily a single “good fit” that is universal.  Each call center position type is unique.   There are two "major components" to consider in hiring the "ideal" candidate for a…
    in Turnover Comment by Chris_Young August 2007
  • Sadly many call centers are "pleased" with turnover rates of 100-150%.  Amazing if you think about all the time, effort, and resources that goes into sourcing, hiring, and training these individuals and to be "happy" if they leave after only 9 month…
    in Turnover Comment by Chris_Young August 2007