Employee Complaint-When is enough enough?
Just curious on how far we should take the employee complaint issue. When is enough enough? I fully understand the seriousness of employee complaints, but where do we draw the line? How do we determine what is frivolous or not serious enough to merit a company response? For example, how should the company respond to a complaint about a picture on an employee's coffee mug, or bumper stickers?
Anybody have an opinion or any good resources on this?
Specifics...- Yes an employee complained about what was on the coffee mug. The bumper stickers is just a proactive illustration. The Coffee Mug has a picture of a woman in a bikini top on it, and the bumper stickers would be of a political nature. Both seem very trivial to me, and it brought up the question in my mind about when to say when. If we always respond correctively to employee complaints, at what point do we stop? It could get quite ugly. We handled the situation for now (we talked to the offending employee and he has taken the coffee mug home), but I am more concerned about future concerns. Obviously the offendee thought it was rediculous (he knew who the offended was because she had already made an offhanded comment to him before the complaint was officially made).