Do they get it?

Recently one of our employees had a baby. Two weeks prior and once a week for 8.5 weeks after the baby was born I informed the employee that they had 60 days to enroll their new born in our benefit plan. 75 days after the baby was born he brought me the form. Do they just not understand? May be it is just me?!

Comments

  • 16 Comments sorted by Votes Date Added
  • You're not alone. It's happened to all of us. And they act indignant and PO'd when you explain to them that they missed the deadline for COBRA, open enrollment, 401(k), etc.

    I was asked when I interviewed for this position what my pet peeve in HR was. I told them it was having to chase down employees for signed forms -- of any sort. That hasn't changed in all the time I've been doing this.
  • Nope...it's not just you. Our benefits specialist has had this problem repeatedly and most of it was due to the fact that she had been making allowances in past years for people who ignored, forgot, or for a multitude of reasons forgot deadlines for benefits. I told her to stop handholding these folks and the next time they missed a deadline, simply tell them they missed the deadline and would have to wait for the next enrollment. We had two employees who missed the 401(k) deadline and had to wait another six months to enroll. No,they weren't happy, but guess what....they didn't miss the next deadline. I constantly stress to my staff to put the onus back on the employee and to NOT do everything for them...they will never learn to do for themselves otherwise.

    Sometimes for the life of me, I don't know how these employees in the workforce now could take care of themselves if they didn't have someone behind them kicking them all the way. Things I took care of for myself when I was 16 years old seems to be beyond the capability of 25 years olds nowdays. I don't know whether it's because these kids were raised without any responsibility or what, but this is an attitude that is permeating todays' workforce.

    I don't know if the rest of you are experiencing these types of issues, but how do you handle them?
  • Hey Rockie!

    I'm 25 and I have responsibilities! (even if I can't spell it) I may have to sue you for slander!! xx(

    I mean really, who else is going to keep our economy cash flow moving by buying all the American Idol CDs and maxing out credit cards at Express?? ;;)
  • [font size="1" color="#FF0000"]LAST EDITED ON 06-11-03 AT 07:29AM (CST)[/font][p]I have run into the same problem. In fact I was recently talking with our Plant Manager and informed him that we should get certified in babysitting for our jobs. Not only do they not return certain forms on time but become quite upset when they find out that not EVERYTHING is covered under insurance. I recently had an employee want to know if his getting a partial denture would be covered under our health insurance (we do not offer dental insurance). When I explained it would not be covered, he stated that he felt it should since he had been to the ER a few times this year to have food removed from his esophagus (sp?) because it got stuck due to the fact it was not chewed well enough since he was missing a couple of teeth. I then explained about the Flex Spending plan and he informed me that he would need to get a 2nd job to pay for the denture, or better yet, get a "real" job that paid him decently!!! Needless to say I "bit my tongue" and didn't tell him what I really thought.

    People seem to have no personal responsibility anymore and feel that everyone else should be held responsible for their mistakes, etc.!
  • This past monday I had two employees start. Neither one had two forms of ID for the I-9 form. I told them they had until today to get it to me or they would not be allowed to work. Neither one of them brought it in. Ughhhhh!I told them both that it had better be in hand by tomorrow morning or don't bother coming in.
  • >[font size="1" color="#FF0000"]LAST EDITED ON 06-11-03 AT
    >07:29 AM (CST)[/font]
    >
    >I have run into the same problem. In fact I was recently talking with
    >our Plant Manager and informed him that we should get certified in
    >babysitting for our jobs. Not only do they not return certain forms
    >on time but become quite upset when they find out that not EVERYTHING
    >is covered under insurance. I recently had an employee want to know
    >if his getting a partial denture would be covered under our health
    >insurance (we do not offer dental insurance). When I explained it
    >would not be covered, he stated that he felt it should since he had
    >been to the ER a few times this year to have food removed from his
    >esophagus (sp?) because it got stuck due to the fact it was not chewed
    >well enough since he was missing a couple of teeth. I then explained
    >about the Flex Spending plan and he informed me that he would need to
    >get a 2nd job to pay for the denture, or better yet, get a "real" job
    >that paid him decently!!! Needless to say I "bit my tongue" and
    >didn't tell him what I really thought.


    >
    >People seem to have no personal responsibility anymore and feel that
    >everyone else should be held responsible for their mistakes, etc.!


    Hey Linda: Do you wonder why this guy might be missing a couple of teeth?
  • Two years ago we had a masters degreed electrical engineer who expressed an interest in the 401(k) open enrollment cycle. I carefully laid it out for him and gave him a brochure and the paperwork, asked him to study it, discuss it at home and come to me for any questions. We had our out of state 'Financial Expert' coming by in a few weeks for his semi-annual presentations on the program. I told this highly educated engineer what he had to do and when and advised him to attend the meeting. I also asked him to go on line and check out the features of the program and the earnings history of the funds.

    He shows up at the meeting, had lost his form so I gave him another, sat through the presentation with a duhhh look on his face, and at the conclusion of the meeting asked this question, "How long do I have to make up my mind and get this form filled out? I need to go home and talk to my wife about signing up." I told him, "You have until tomorrow afternoon at 5 p.m. to lay your signed form on the HR Specialist's desk. If you miss that deadline, your next enrollment opportunity is six months from today." SO, it's a myth that the hourly employees are the ones who require most of the hand-holding by HR. It's an equal split. The requirement for hand-holding is directly proportionate to the number of hands extended constantly by HR at any given point in time. x:o
  • I agree with Don that the handholding is more for the well educated staff. We only have 20 out 450 employees that are hourly. None of them are ever late in turning in their paperwork and they do not require 15 consultants to come in and explain how to fill out a health insurance enrollment form.
  • Because of the situation, we have a clause in our contract with the union that states if the employee does not enrol in a timely manner, they cannot enrol until the next open enrollment period. Furthermore, if an ee does not report a dependent in a timely manner at open enrollment they must produce proof that dependent is "for real" (Marriage certificate, birth certificate). For health insurance, this is every October. Recently, an ee came to me very upset because the insurance company would not pay benefits for his wife who was in the hospital. Looked it up, he had coverage for his wife. However, it turned out to be his ex-wife. He'd never reported either the divorce or remarriage.
  • One Monday morning an engineer came into the office with a grin from ear to ear. He had gotten engaged over the weekend. The wedding was scheduled in October. I told him to get the paper work done before he left for his honeymoon or immediately after. About a month later, I heard that the they had broken up.

    Well, they got back together and eloped. He told no one. When his bride got pregnant he thought it might be a good idea to get her on his insurance. But they were married for 6 months already. When I told him the bad news he wanted me to put in a ficticious wedding date. After telling him that is not possible, he told me I had no romance in my heart. Go figure.
  • I agree with what he told you! Where's your sense of adventure and romance? Live on the edge once in awhile! He actually probably intended to handle it correctly, but she dropped by and something came up.
  • Don, I guess your crystal ball is working. Something had to come up.
  • We have a pension program where the company puts 10 percent of gross income into an account for each employee WITH NO MATCH. Enrollment is April 1 or October 1 after each employee's first year anniversary. We post in the newsletter, hold mandatory meetings, send out personal letters - and we enroll fully half into the safety fund by proxy because they don't show. We are giving them free money, and they can't be bothered to enroll. 8-| #-o xx(
  • The need for "handholding" is not restricted to any income bracket, amount of life/job experience or education level;

    My preschool teachers complain that the kids and their parents never remember to do stuff and wish they had "easy" people to manage, like the School Directors do.

    My school Directors complain that the teachers never remember to do stuff and wish they had "easy" people to manage, like the corporate staff does.

    The corporate staff complains that the Directors never remember to do stuff and wish they had "easy" people to manage, like the owners do.

    I tell them that I GUARANTEE our bosses - owners - say the same thing about us!

    Gosh, I make us sound like one big unhappy family! Nay, we are just a bunch of whiners. OK, I am a big whiner, but only to you guys, now that I've found this forum. Thanks for being there!
  • I have employees who always forget to verify student status on their 18 - 26 year old dependents. Our insurance carrier sends them a notice of termination if student status is not verified. I have had several whose children have been dropped. They call me mad - "this insurance denied a claim on ..." When I ask did you verify their student status when you got the notice? "Oh was I suppose to do something with that?" My standard answer "Only if you want health coverage for your child - you can reach Blue Cross at...." My vote is they don't get it.
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