Tax ID # vs. SS# for Wage Reporting

We have a Hispanic employee whose Social Security number came back from our payroll system company as an unmatched Social Security number. When I questioned her about this, she produced a card that she had just received from the IRS called an Individual Tax ID number-like companies use, but for an individual. Does anyone know if we are to use this (as an employer) for all payroll, benefits, etc. instead of the Social Security number?? I have been on the IRS website and it says the individual tax ID numbers are issued to aliens who are not eligible for a Social Security number.....anyone know anything about this??? I appreciate your help!

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