COBRA-FMLA Involuntary or Voluntary

An EE exhausted her 12 weeks of FML and was hoping to be able to return but was not released by her doctor and there was no definite time when that would happen. We terminated her employment and classified it as "involuntary" because we were unable to continue holding the job position open. Our TPA that administers our COBRA said it is voluntary because it was a medical reason. I have researched this with no success. Have any of you experienced this situation? Thank you.

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