Pay for Hours not Approved

I think I already know the answer to this, but I want to be sure..We have a strict policy that states that additional hours or overtime hours must be approved prior to actually working those hours. An employee did not get approval and worked an additional 4 hours, above her regular status hours of 28 hours. This obviously did not put her in an overtime position, however it did put her over her status hours. Her supervisor did not approve this, and is therefore saying we should not pay her for these hours. I feel that we have to pay her for the hours she worked, but we can reprimand her in writing and place something in her personnel file. Any thoughts or suggestions? Thanks..

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