Inside Sales Trainer

May I please have your thoughts and counsel?

Six months ago an employee was promoted from PB (PB is a non-exempt, incentive-earning, inside sales position) to PB Trainer. The PB Trainer she replaced independently wrote and facilitated PB training, so was classified exempt.

In the six months she has been in her new job, this employee has not written any training material (nothing has been necessary). She conducts already-written sales training meetings with PBs.

It came to light this week that the employee has been spending 1-2 days per week actually working as a PB. Her manager says this is necessary in the employee's role as a trainer so she will stay "fresh". Fact is, though, that the employee only does this work when another PB is absent and there is a need to have a seat filled.

At this point, is it better to reclassify the job as non-exempt and pay the employee for any hours worked over 40 per week for the past 6 months plus any incentive she may have qualified for, OR rewrite the job description to include spending time (no more than 20%) working as a PB?
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