Benefits owed - language barrier?
marc
3,126 Posts
When employees work 30 hours per week, they earn benefits at our company. Health Insurance, Life Insurance and they can accrue vacation and sick pay. During a recent internal review, we discovered an employee has been averaging 30 hours per week for over 10 months! She should have been receiving those bennies for some time now and we also just closed out open enrollment for health insurance and all ee optional insurances such as vision, dental, aflac products, etc.
This ee is a fairly new citizen and bi-lingual (spanish) but not very adept with the English language. I don't think language is a barrier, but now I am worried that she has not understood the relationship of the 30 hour work-week and our benefits. She has not complained, we discovered this with our own internal review.
Her supervisor thinks she generated the paperwork that would have started all of this paperwork, but no one can find or remembers seeing it.
Looking for some feedback as to how to handle the hours that have not accrued and any ideas regarding exposure to medical claims (I am not aware of any issues here, just a bit worried).
This ee is a fairly new citizen and bi-lingual (spanish) but not very adept with the English language. I don't think language is a barrier, but now I am worried that she has not understood the relationship of the 30 hour work-week and our benefits. She has not complained, we discovered this with our own internal review.
Her supervisor thinks she generated the paperwork that would have started all of this paperwork, but no one can find or remembers seeing it.
Looking for some feedback as to how to handle the hours that have not accrued and any ideas regarding exposure to medical claims (I am not aware of any issues here, just a bit worried).
