need EAP recommendation

heights

I am considering changing EAP providers. Anyone have a really great EAP they would like to recommend? Ideally I'd like one that could meet employees and supervisors face-to-face in our NYC office.

HRChan

I'm not sure who you use now but our provider is Unum/Ceridian. Here's some info I've copied from their site. I hope this helps.

Breadth of Service: We provide the industry’s widest range of workplace effectiveness services, including employee assistance programs, in-house legal and financial experts, and elder care and child care resources and referrals.

· Depth of Service: We offer continual 24-hour service through a toll-free telephone number, provided by masters-level consultants. We also offer translation services in over 140 languages, consultants who are experienced in dealing with cross-cultural issues, and a dedicated Hispanic service center with Spanish-speaking consultants.

· Accessibility: We deliver service through many convenient modes, including telephone consultation, face-to-face assessment, printed materials, an audio-library, and the Internet.

LifeBalance can provide your organization with a broad scope of services for reaching the widest possible range of employees. Our program helps your employees resolve personal and workplace issues that otherwise might take a toll on productivity, profitability, efficiency, and quality of life.

How We Serve Your Employees

Ceridian Performance Partners offers numerous ways of accessing help and information. We are committed to reaching people through whichever means they prefer, including:

1. Personal telephone assessment and consultation: Masters-level consultants answer the phones 24 hours a day, 365 days a year. Our consultants listen to the caller’s concerns, provide a professional assessment, and work with the caller to develop an action plan. Consultants also access the caller’s company-provided benefit program to make sure that the action plan is feasible.

2. Face-to-face help and assessment: Services are available for mental health, personal, or substance abuse issues whenever necessary through our network of licensed mental health and substance abuse providers in the U.S., Canada, Puerto Rico, and abroad. Up to three (3) face-to-face visits – including assessment sessions – are included at no additional fee.

3. Personalized searches and referrals: Referrals are available for direct services, including child care and elder care providers, adoption agencies, back-up and emergency care, and Medicare information. Callers are provided with several pre-screened resources within three days for non-emergencies, and within 1.5 days for emergencies. We use a unique combination of community-based resource and referral agencies and a centralized database to develop resources that meet the caller’s specific requirements.

4. Community-based referrals: Consultants can direct callers to community-based resources that provide further assistance for financial, legal, child care, elder care, consumer, or mental health issues, including substance abuse and gambling. Resources are identified to match the caller’s specific requirements regarding location, ability to pay, insurance criteria, and personal preferences.

5. Online Services: Ceridian Performance Partners offers a Web site, LifeBalanceOnLine, for electronic service delivery. Employees can access a robust database of educational materials and provider resources, integrated as a supplemental mode of service delivery with our 24-hour service centers staffed by masters-level consultants.

6. Printed educational materials: Callers receive pamphlets, guidebooks, information sheets, copies of the latest consumer research, checklists, summaries of current state rules and regulations, and other informational materials.

7. Tips-On-Tapesm: Brief audio recordings are available on 500 work-life and health topics. Employees may be referred to the audio-text library by a consultant or they can call the library directly.

8. Library-By-Mailsm: This service provides employees with easy access to over 100 contemporary books and videos. After calling, faxing, or e-mailing an order, we will ship the materials that same day for a three week usage period. Return packaging and postage are included.

9. Short-term counseling: Your organization may elect to add additional short-term counseling sessions, available through our affiliate network, for an extra fee.