NJJEL: I would call her to let her know "we care and have just found out of her illness last week". From that conversation, you should be able to transition into a discussion of FMLA or company medical programs, if it is not FMLA.
After which, if appropriate, you can get the FMLA documents into her hand and most likely get a receipt signature for the program and her understanding of her actions necessary to execute a FMLA approval actions or just a sick leave if she will return within the next week.
I like the caring approach, but don't you think you are inviting a discussion of information regarding the illness. This seems like an intrusion in light of HIPAA driven confidentiality in this area. It is one thing if the EE voluntarily provides this type of information, it is quite another to call and solicit the details.
Having the medical provider fill out the forms would keep the EE from having to divulge this information to a caring HR or any other company agent.
Comments
P.S. You should not 'know what the illness is'.
After which, if appropriate, you can get the FMLA documents into her hand and most likely get a receipt signature for the program and her understanding of her actions necessary to execute a FMLA approval actions or just a sick leave if she will return within the next week.
PORK
Having the medical provider fill out the forms would keep the EE from having to divulge this information to a caring HR or any other company agent.