CRM
JudyT929
509 Posts
Does anyone here employ a Customer Relationship Manger? and if so do you have a job description you would share? We are upgrading our Customer Service supervisor position (once she retires) to a CRM as we want someone with more technical expertise. Thank you.
Comments
PORK
From these questions, you should read my doubt that there may be sufficient non-labor activities assigned to this position, that would then support a re-classification to manager and an EXEMPT position. The key is going to be the supervision of at least two clerks who do the physical work and the manager makes decisions all day long on the customer service activities to which the clerks are responding. Otherwise, you would only have a "lead customer service representative" doing the same things as the clerks, with a possible additional computer program put in their to support the clerks activities!!!!!
Back in my retail days, we had a "return warehouse supervisor" who arranged for the products that had a warranty to be collected in our office warehouse, I wanted to up-grade her position to management and pay her a salary and a bonus based on the successful attainment of warranty $ollars, available. She had 2 part-time clerks that helped her to keep all of the products tagged and referenced for ease of location and turn around.
Our efforts to accomplish this event was stopped by our retained attorney because she only supervised around 40 hours of labor from two part-time employees. We had even added a point of sale technical cash register computer to assist her in the technical activities, that did not help. Nothing changed and we continued to tie up warranty $ollars for much longer than we should.
PORK