Consent to Record telephone call Policy

deniseE

I work with several call centers that want to begin requiring each employee to give written consent on an annual basis for their inbound and outbound telephone calls (work related) to be recorded. These would be used primarily as training tools; however, I imagine that other uses could be foreseen as well.

Does anyone have a similar policy that you'd be willing to share?

thanks!
Denise

Whatever

You do not need consent if it is part of the job requirement. However, the employee and the caller should know that phone calls are being monitored and that it is possible that a personal call be overheard.

deniseE

This is a new part of the job description...and we do not have an employee handbook...every "policy" we have is on a different sheet of paper!!!

Our EVPs have huge issues with an official policy handbook!

jmpmo

Here is a "disclaimer" so to speak that we have in our handbook regarding internet, e-mail and phone usage. Good luck.

We have software and systems in place that can monitor and record all Internet, e-mail, phone and remote access usage. We want you to be aware that our security systems are capable of recording (for each and every user) each World Wide Web site visit, each chat, newsgroup or e-mail message, each phone call and each file transferred into and out of our internal networks, and we reserve the right to monitor, search, retrieve, or record any activity or item at any time. No employee should have any expectation of privacy as to his or her Internet, e-mail, phone or remote access usage.