On Call Employees

Does anyone have policy relating to employees who are scheduled as needed. In particular I'm referring to our banquet servers. We do not have functions everyday (unfortunately) and some individuals are not even called every week. Consequently, most of them work other jobs. I'm looking for policy that addresses refusal of work. We certainly can't expect these employees to sit around 24/7 waiting to be called, however, functions are sometimes added last minute.

Back in the day, when business was good, the "top of the list" were allowed benefits, i.e., insurance, even though they were not routinely eligible, (min. 30 hrs. week avg.)but, because they were expected to be available for work which we decided meant they were available at least 30 hours/week.

At what point do your employees have the right of refusal, 72 hours prior, 5 days prior; 7 days prior with advance notice that they cannot work a specific day? If you have this type of scheduling, how do you handle it?

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