Adjustment of Scheduled Working Hours

Our company, like most others, have an earlier and later shift to cover the hours that we are open (7 am - 7pm). The problem we are encountering is when the late employee requests time off, there are alot less employees willing to start the later shift since it requires you to be here until 7pm. We currently have an employee out on short term disability who was usually willing to switch hours so we had the appropriate coverage available.

My question is can you mandate employees to change their hours even if they were hired for a certain set(we are located in IL)? An idea has been proposed to have a rotating list so that all employees will have to take turns. We hate having the employee "feel bad" when asking other employees to cover their hours, time off is a benefit to be enjoyed by all employees. Should we require that the manager/supervisor be the only one to inquire to the other coworkers about vacancy coverage?

Any help/input is greatly appreciated on this. Thanks!
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