Bringing someone in is a start. The real work begins after that is done because changing behavior requires constant follow-up and guidance. If this is not done, bad habits will probably return. The daily/weekly coaching that need to take place is the job of the direct supervisor (if that person has the skills), ours or best, a partnership between the HR person and the direct supervisor. Training programs are good but real change occurs after the training program, but only if effort is expended in follow-up.
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Margaret Morford
theHRedge