I'm looking for feedback related to United Healthcare. My organization is considering one of their plans, but I have read a couple of negative articles and wanted to know if others had a good or bad experience with them. Thanks!
TKS @ CCL
I've been with UHC for 10+ years. Their network is very good in many places, but if you have pockets of employees in remote locations the network may not be as good.
UHC has been great until this past year or two. All of a sudden our employees have been inundated with subrogation forms and student status forms. Not just once or twice, but for every doc visit. And their customer service to employees isn't as great as it used to be.
We've had UHC for almost 2 years. The first renewal was a 12% increase that we managed to bring to a 2% increase by increasing the deductible and copays. This renewal that we just received was a 24% increase! OUCH! We might be able to increase the deductible even more and bring that down. But our broker is out shopping for us.
Our network of doctors has not been a issue, but we have had an issue with the 'coordination of benefits' flag due to the fact that the enrollment system will not allow you to enter it. It is automatically set at yes and the employees must respond negatively when they make their first claim or it will be rejected. It has happened also where the employee/dependents were covered under a different employer plan, but came onto our plan through UHC and dropped the other coverage. Their system must flag multiple records with the same SSN.
Otherwise service has been good. I just don't know that we won't have to switch away because of the 24% increase.
First I know I may sound cynical but we have had a rough go with this company with our company and came from PHCS tuffs which were just fantastic in every way so here is what we have experienced.
Stay as far away from United Health Care "UHC" as you can. They have a broken system they dont wish to fix, read any blog on all the state suites against them if you dont believe me, and their are a lot of states and cities suing them. They are the worse of the worse in every way. They have terrible customer service their claims department is arrogant and have no room for discussion when it comes to looking at claims everything is black or white no gray area with them.