What Would You Do?
I am in Las Vegas (Yay!) for the SHRM conference and ran into an incident that I want to run past everyone on this forum. I was doing some shopping along The Strip yesterday when I saw a high-end department store that has product I can only find in that chain. I was of course excited and walked inside. One of the sales people was being very helpful and struck up a conversation about where I live. When I told her where I live she mentioned that she had lived there when she was younger. She was talking about the beaches in the area when she made a racially offensive comment relating to one of the beaches. The comment was like a punch in the stomach. I quickly told her that her comment really bothered me and I couldn't in good conscience buy anything from her. She said she didn't "mean anything bad" by her comment. I responded by saying that she may not see her comment that way ... but most everyone else will. My question is ... Should I report the incident to her manager and/or the company? Or did I do enough already? If it were my company and I had an employee like her, I would want to know about the incident. The non-HR-minded person in me thinks I did enough already and should let it be. I had never been in this situation as a customer before yesterday.