Bathing suit
mady
3 Posts
Our employees serve clients with disabilities. Any activities arranged are based on the interests of the clients and change as the dreams of the clients change. One of our employees was asked to take a client to an indoor swimming facility. Employees must be in the pool with clients at all times. She refused to go because she doesn't feel comfortable wearing a swimming suit. I'm concerned about addressing this as a performance issue. Suggestions?
Comments
Its her job to serve the client. There are lots of really conservative swimming suits available. So if her problem is based on vanity, I would address it as a performance issue.
Good Luck!!
First, I vote for starting by getting someone else to work with the client if at all possible. That way you are not losing ground serving your client while you work on the other situation.
Second, I'm all for finding out (from the person directly) why this individual doesn't want to do this part of the job. I realize I risk blowing this all out of proportion, but a swimming pool can be a very intimate environment, both in level of dress, and level of physical contact. Could it be that this employee is uncomfortable with having that level of intimacy with this client? If so, why? If this isn't at all in the picture, at least you have been proactive and offered the option to discuss it. Seems like that could be good for a business that works on such a personal level with its clients.
I really do agree that your organization should be prepared to have some sort of "way out" for employees who aren't comfortable helping folks achieve one of their "dreams." How broad are your job descriptions? Does each employee really have to do anything that comes up on the clients list? I'm guessing there are some limits. Perhaps this is just the kind of situation you need to help you establish better support and guidelines for employees and clients. Along Don's train of thought, what about skydiving, or belly dancing?
Best of luck! It sounds like this is either easier than we understand, or a tricky situation that should be handled with thought and care for all parties, including the business you work for!
I agree with all who've posted so far. Regardless of what the clients needs are, you have employee's concerns and feelings to consider. Maybe it's not a vanity issue or a self esteem issue...maybe underlying she's concerned with a potential "contact" or other harassment issue. There should be specific people whom you hire for specific activities. Something where they are aware of their duties up front.
I would feel the same in her position if it wasn't something I was aware of up front.
Just thought I'd throw that out there for what it worth...