Employee Polygraphs

We are a commercial bank. One of our drive-thru
facilities is missing a lot of money from a customer's
deposit. We would like to polygraph an employee who had
access to the deposit--but we're struggling with the
definition of "reasonable suspicion that an employee was
involved in the incident" as stated in sec. 2006 of the
exemptions to the EPPA. Does anyone have experience
determining what we constitutes "reasonable
suspicion?"

Comments

  • 4 Comments sorted by Votes Date Added
  • We have had some experience in the use of a polygraph in ongoing investigations. Without additional information it is difficult to assess your situation. I would seek advice from a knowledgeable attorney before attempting to use the polygraph. Clearly the burden of proof is on the employer to show that you have reasonable suspicion. The following is quoted from the DOL regulations.

    f)(1) As used in section 7(d)(3), the term reasonable suspicion
    refers to an observable, articulable basis in fact which indicates that
    a particular employee was involved in, or responsible for, an economic
    loss. Access in the sense of possible or potential opportunity, standing
    alone, does not constitute a basis for ``reasonable suspicion''.
    Information from a co-worker, or an employee's behavior, demeanor, or
    conduct may be factors in the basis for reasonable suspicion. Likewise,
    inconsistencies between facts, claims, or statements that surface during
    an investigation can serve as a sufficient basis for reasonable
    suspicion. While access or opportunity, standing alone, does not
    constitute a basis for reasonable suspicion, the totality of
    circumstances surrounding the access or opportunity (such as its
    unauthorized or unusual nature or the fact that access was limited to a
    single individual) may constitute a factor in determining whether there
    is a reasonable suspicion.
    (2) For example, in an investigation of a theft of an expensive
    piece of jewelry, an employee authorized to open the establishment's
    safe no earlier than 9 a.m., in order to place the jewelry in a window
    display case, is observed opening the safe at 7:30 a.m. In such a
    situation, the opening of the safe by the employee one and one-half
    hours prior to the specified time may serve as the basis for reasonable
    suspicion. On the other hand, in the example given, if the employer
    asked the employee to bring the piece of jewelry to his or her office at
    7:30 a.m., and the employee then opened the safe and reported the
    jewelry missing, such access, standing alone, would not constitute a
    basis for reasonable suspicion that the employee was involved in the
    incident unless access to the safe was limited solely to the employee.
    If no one other than the employee possessed the combination to the safe,
    and all other possible explanations for the loss are ruled out, such as
    a break-in, the employer may formulate a basis for reasonable suspicion
    based on sole access by one employee.
    (3) The employer has the burden of establishing that the specific
    individual or individuals to be tested are ``reasonably suspected'' of
    involvement in the specific economic loss or injury for the requirement
    in section 7(d)(3) to be met.

  • I once worked for a financial institution and we were instructed we could not use a polygraph on employees for missing funds; however, it was spelled out to employees when they came to work that, if they had access to money, (teller drawers, ATMs, etc.) the money that was assigned to them was THEIR responsibility. If they walked away from their teller drawer and left it unsecured and "someone" (a co-worker or whoever) helped themselves to the money, it was the employee who would be terminated for not following proper procedures. The same as with a balanced teller drawer. If a teller balanced a drawer on a Friday evening and it was audited on Monday morning and the amount was different, then the employee was terminated.

    I guess in your case the responsibility for the loss would rest on who was responsible for the deposit, etc. and the circumstances of the missing money. You could always call the police in to question those who had access to the funds. This may be a better way to handle it than trying to polygraph everyone.
  • Having worked both as a teller and as a manager...are you positive it wasn't the customer's employee, or an error on the customer's part?

    Does any other employee cover the window?
  • Are you sure an internal investigation is called for in this case. If a large sum of money is definately gone (not a book keeping error), this is evidence that a crime has been committed. The FBI often investigates these matters and you may want to bring in professional help. Just remember, if everyone sticks to their stories and if no trail can be found of the money (i.e. large deposits elsewhere that cannot be accounted for, changes in lifestyle and spending habits, or cash in a safe deposit box), even the FBI sometimes comes up empty.
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